Care Coordinator

At our core, RSL LifeCare (RSLLC) provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued, enabling you to make a meaningful difference to people’s lives.

We have a vacancy for an experienced and compassionate Care Coordinator to work across our Home Care division in our Lyneham office in Canberra. In this key role, you will play an integral part in delivering a range of services to our clients, allowing them to live at home for longer!

You will be the main point of contact between RSLLC, our clients and their care team. You will be required to visit our clients in their homes (you’ll be compensated for any travel) and work closely with them, their families and multidisciplinary teams to ensure that the client care plans are goal oriented and aligned with client’s needs, preferences and well-being outcomes.

A bit about your new role:

• You will be a key team member helping to deliver a variety of services to meet our client’s unique circumstances and needs ranging from entry level through to complex health needs
• With a large client base, you will oversee a portfolio of clients, develop and manage care plans, as well as create services and supports which are unique to individuals
• Administratively, you will be responsible for a range of tasks such as drafting budgets, monitoring financial transactions, actioning changes in care, undertaking general marketing, as well as working with staff to deliver exceptional services

To succeed in this role, our expectations are you will have:

• Relevant tertiary qualification in Nursing, Allied Health, or Community Services (or equivalent experience)
• Minimum 3 years’ experience in coordinating community-based aged care services (HCP/CHSP/VHC)
• Sound understanding of My Aged Care systems including the new Support at home model replacing Home care packages and aged care funding models
• Proven Case Management skills with the ability to work independently
• Experience working with and adhering to budgets
• Ability to liaise with and promote our services to external providers
• Ability to create and maintain interpersonal relationships with staff, clients and their families
• Current drivers’ license with own fully insured vehicle
• Current CPR Certificate (or willingness to get one)

Benefits of working with RSL LifeCare:

• Attractive hourly rate plus Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading: 17.5% pay top up on paid leave
• Mobile Phone, Laptop and uniform will be provided
• Genuine career development opportunities
• Plus, you will be working with a fun team who are genuinely committed to delivering “best in class” care to our clients!

Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.